Support

Something not working? Write to us.

Support answers technical questions only.

Please tell us your device, the iOS version and the app version (Profile › Settings, at the bottom). For a question that looks wrong, add its number, for example 1.1.02-038-M.

Frequently asked questions

How do I change the language?

Profile › Settings › Language › "Your language". Questions, answers, explanations, scenes, signs and the app itself are available in English, Türkçe (Turkish), Русский (Russian), العربية (Arabic) and Українська (Ukrainian). "Nur Deutsch" shows everything in German only.

"Languages on screen" sets how much German you see: "My language first", "German + translation", "Translation on tap" or "German only".

Where do I see the German original?

Tap DE on a question to see the German wording. Only the German text is the official wording. If you take your test in German, "German + translation" shows both at once.

Why does a notice appear before practice or a simulation?

When a session shows a translation, a notice says first: the questions are a study translation of the official German questions; in the real test the wording may differ, the meaning is the same. Tap "Don't show again" to hide it. Profile › Settings › Language › "Show translation notices again" brings it back.

Which language is my exam simulation in?

In your exam language: your own language if the theory test is offered in it, otherwise German. You can change it under Profile › Settings › Your exam › "Exam language". "Ready" counts passed simulations in your exam language. If your test is in German, the exam screen offers "Take it in German — counts towards “Ready”".

What does iCloud sync do?

It keeps your progress the same on iPhone, iPad and Mac when they are signed in with the same Apple Account. It is off until you turn it on under Profile › Settings › Sync › "iCloud sync". Nothing is lost or counted twice. Reminders, sound and text size are set per device.

Your progress is kept in your own private iCloud storage; we have no access to it. Details: privacy policy, section 4.

How do I move my progress to a new device?

With iCloud sync on both devices, it comes across by itself. Without it: Profile › Settings › Your data › "Export progress" on the old device, bring the file to the new one and choose "Import progress" there. The import replaces the progress on that device.

How reliable are the questions and answers?

The German questions and answers come from the authorities' question catalogue (as of 01.04.2025). We checked every answer key again. A few questions whose answer we are still checking are in the catalogue but not in practice or simulations. Explanations and translations were made with AI assistance; the explanations were checked against the law texts. If something looks wrong, email us with the question number.

Purchase, re-download and refunds

Nori is a one-off purchase with no subscription. Purchases, re-downloads and refunds go through Apple: to download it again, open the App Store › your profile picture › Purchased. Request a refund from Apple at reportaproblem.apple.com. We do not see your payment details.

Which devices does Nori run on?

iPhone and iPad with iOS or iPadOS 17 or later, and Mac with macOS 14 or later. One purchase covers all of them.

Who is behind Nori?

Nori is an independent study aid. It has no connection to the organisations that run the theory test or to any authority. All pictures, scenes and animations are our own; in the test, situations look different.